Royal Rentals treats the handling of your personal information very seriously. To that end, it has systems and procedures in place to protect your privacy in relation to the handling of your personal information.
Royal Rentals’ objective is to handle information responsibly and provide you with some control over the way information about you is handled and stored.
Our Commitment to Protect Your Privacy
We recognise that any personal information we collect about you will only be used for the purposes we have collected it or as allowed under the law. It is important to us that you are confident that any information we hold about you will be treated in a way which ensures protection of that information.
Our commitment in respect of your information is to abide by the Australian Privacy Principles, as set out in the Privacy Act 1988 (Cth) and other relevant law.
When we refer to personal information we mean information from which your identity is reasonably apparent. This information may include information or an opinion about you. The personal information we hold about you may also include credit information.
Credit information is information which is used to assess your eligibility to be provided with finance and may include any finance that you have outstanding, your repayment history in respect of those loans, and any defaults. Usually, credit information is exchanged between credit and finance providers and credit reporting bodies.
The kinds of personal information we collect about you includes your name, date of birth, address, occupation, and any other information we made need to identify you.
If you are applying for finance we may also collect the ages and number of your dependants and cohabitants, the length of time at your current address, your employment details and proof of earnings and expenses.
For the purpose of this policy where the context requires and as relevant, Personal Information includes credit information.
Why we collect Your Personal Information
We collect personal information for the purposes of assessing your application for finance and managing that finance. We may also collect your personal information for the purposes of direct marketing and managing our relationship with you. From time to time we may offer you other products and services.
To enable us to deliver the services we have undertaken to provide to you, we may disclose your personal information to other organisations that provide products or services used by us.
How do we Collect Your Personal Information?
Where reasonable and practical we will collect your personal information directly from you. We may also collect your personal information from other financial institutions, your employer, accountant, real estate agent and lawyer.
As well as collecting information such as contact and address details, our website also records traffic statistics such as the number of visitors to our site, the date and the time of the visits, the numbers of pages viewed, etc. These details are primarily used for optimising our site and its performance. Any details recorded are anonymous and we cannot link your identity to these statistics.
Do we Disclose Your Personal Information?
We may disclose your personal information:
Prior to disclosing any of your personal information to another person or organisation, we will take all reasonable steps to satisfy ourselves that:
a.the person or organisation has a commitment to protecting your personal information at least equal to our commitment, or
b.you have consented to us making the disclosure.
We may use cloud storage to store the personal information we hold about you. The cloud storage and the IT servers may be located outside Australia. We may disclose your personal information to overseas entities that provide support functions to us. You may obtain more information about these entities by contacting us.
Credit Reporting Bureau
We collect, hold and use, information related to your commercial and consumer creditworthiness from a credit reporting agency in order to assist us to produce our own assessments and ratings in respect of your credit worthiness, which may also take into account information we obtain from you and other sources. The reports will have Credit Information from your credit file.
We also disclose information to the credit reporting agency. This activity is conducted for the purpose of assessing your credit capacity, eligibility or history in connection with an application or an obligation as a guarantor, collecting payments from you, and managing our credit relationship. Creditworthiness information includes information that is both positive (like payment information) and negative (like defaults or serious credit infringements that we may disclose to credit reporting bodies if you fail to pay us). If you are in default (for an amount exceeding $150 and over 60 days overdue), we may report the default to the credit reporting agencies in compliance with the Privacy Act 1988.
From time to time we may use your personal information to provide you with current information about finance, offers you may find of interest, changes to our organisation, or new products or services being offered by us.
If you do not wish to receive marketing information, you may at any time decline to receive such information by emailing us at [email protected] If the direct marketing is by email you may also use the unsubscribe function. We will not charge you for giving effect to your request and will take all reasonable steps to meet your request at the earliest possible opportunity.
Updating Your Personal Information
It is important to us that the personal information we hold about you is accurate and up to date. During the course of our relationship with you we may ask you to inform us if any of your personal information has changed. If you wish to make any changes to your personal information, please contact us. We will generally rely on you to ensure the information we hold about you is accurate or complete.
Access and Correction to Your Personal Information
We will provide you with access to the personal information we hold about you. You may request access to any of the personal information we hold about you at any time. We may charge a fee for our costs of retrieving and supplying the information to you, depending on its location and volume.
Depending on the type of request that you make we will usually respond to you within 14 days of receiving your request. We may need to contact other entities to properly investigate your request.
There may be situations where we are not required to provide you with access to your personal information, for example, if the information relates to existing or anticipated legal proceedings, or if your request is vexatious. An explanation will be provided to you if we deny you access to the personal information we hold about you.
If any of the personal information we hold about you is incorrect, inaccurate or out of date you may request that we correct the information. If appropriate we will correct the information. At the time of the request, otherwise, we will provide an initial response to you within 7 days of receiving your request. Where reasonable, and after our investigation, we will provide you with details about whether we have corrected the personal information within 30 days. If we refuse to correct personal information we will provide you with our reasons.
Using Government Identifiers
If we collect government identifiers, such as your tax file number, we do not use or disclose this information other than required by law. We will never use a government identifier in order to identify you.
Business Without Identifying You
In most circumstances it will be necessary for us to identify you in order to successfully do business with you, however, where it is lawful and practicable to do so, we will offer you the opportunity of doing business with us without providing us with personal information, for example, if you make general inquiries about interest rates.
Sensitive information is personal information that includes information relating to your racial or ethnic origin, political persuasion, memberships in trade or professional associations or trade unions, sexual preferences, criminal record, or health. At this time we do not collect any sensitive information.
How Safe and Secure is Your Personal Information that we Hold?
We will take reasonable steps to protect your personal information by storing it in a secure environment. We may store your personal information in paper and / or electronic form. We will also take reasonable steps to protect any personal information from misuse, loss and unauthorised access, modification or disclosure.
If you are dissatisfied with how we have dealt with your personal information, or you have a complaint about our compliance with the Privacy Act, you may contact our Dispute Resolution Officer:
A PO Box 64
Clarinda VIC 3169
E [email protected]
T 1300 28 28 27
We will acknowledge your complaint within 7 days. We will provide you with a decision on your complaint within 30 days.
Where we are unable to resolve your complaint or 45 days have elapsed, you may contact the Australian Financial Complaints Authority (‘AFCA’). Royal Rentals is a member of AFCA and their services are available free of charge at:
Address: GPO Box 3
Melbbourne, VIC 3001
T: 1800 931 678
F: (03) 9613 6399
If you believe Royal Rentals has not adequately dealt with your complaint and you are not satisfied with AFCA, you may also complain to the Officer of the Australian Information Commissioner (OAIC) whose contact details are as follows:
Address: GPO Box 5218
Sydney NSW 2001
T: 1300 363 992
Email: [email protected]
Websites and Links to Other Websites
When you use our website, we may collect statistical data in relation to your use of the site. This date includes the time and date of the visit to the site, the nature of the inquiry and any documents loaded. We may record your browser type and other internet protocols as permitted.
If you disclosed any Personal Information on the site, the information will be governed under this policy. The use of public internet public access to our website is not without risk. If you transmit Persona Information via the internet you should ensure that the transmission is secured.
Privacy Officer's Contact Details
You may request further information about the way we manage your personal information by contacting us. Please address all written correspondence to:
A PO Box 64
Clarinda VIC 3169
E [email protected]
T 1300 28 28 27
- to other organisations that are involved in managing or administering your finance such as third party suppliers, printing and postal services;
- to companies that provide infrastructure systems to us;
- to anybody who represents you, such as financial institutions, real estate agents, lawyers and accountants;
- to anyone, where you have provided us consent;
- to other credit providers as relevant and to credit bureaus in order to receive credit worthiness information.
- where we are required to do so by law, such as under the Anti-Money or Laundering and Courter Terrorism Financing Act 2006 (Cth); or
to your employer, referees or identity verification services.
Royal Rentals Pty Ltd ACN 147 577 419
Australian Credit Licence 394762